Return Policy
Effective Date: January 17, 2025

At LadyLuckAZ.com, customer satisfaction is our priority. If you are not satisfied with your purchase or if the product arrives damaged, we are here to assist you. Please read our return policy below:

1. Return Eligibility

We accept returns under the following conditions:

  • The product was damaged during shipping or is defective upon arrival.
  • The return request is made within 30 days of the delivery date.
  • The product is in its original condition, unused, and in its original packaging.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software or digital products
  • Items marked as “Final Sale”

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@ladyluckaz.com with your order number and a brief description of the issue.
  2. Include photos of the damaged or defective item, if applicable.
  3. Our team will review your request and provide a return authorization along with instructions for shipping the item back to us.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days and issued to your original payment method.
  • Shipping fees are non-refundable, except in cases where the product was damaged or defective.

5. Exchanges

If you received a damaged or defective item, we are happy to exchange it for the same product. Please contact us at support@ladyluckaz.com to arrange an exchange.

6. Return Shipping

  • For damaged or defective items, we will cover the return shipping cost.
  • For other returns, the customer is responsible for the return shipping fees.
  • We recommend using a trackable shipping method for your return to ensure it reaches us safely.

7. Contact Us

If you have any questions about our return policy, please reach out to us: